Privacy Policy

Website Privacy Policy 

The Make it Better website is operated by and on behalf of donkey wheel (ABN 16109045650) under the domain name ‘’.

We understand that privacy is important to everyone who visits our website. We are committed to complying with the laws that protect your Personal Information, including the Privacy Act 1988 and the National Privacy Principles. We do not, and will not, sell our member lists for any commercial gain.

This page will explain how your personal information is treated as you access and interact with this website. The practices outlined in this policy are subject to any rights or obligations we may have to handle Personal Information in accordance with the law.

Where this Privacy Statement refers to ‘personal information’, it means information which identifies an individual or from which identity can reasonably be ascertained; eg. name, address, email address and phone number.

We may update this Website Privacy Statement, so we encourage you to visit this Website Privacy Statement semi-regularly. Any information collected under this current Website Privacy Statement will be treated in accordance with this Website Privacy Statement. After the changes take effect, all new information collected will be subject to the revised Website Privacy Statement.

Collection of your Personal Information 

The personal information we collect via this website includes:

• Any messages or comments you submit via the website or to email addresses displayed on the website, which may include Personal Information such as name, email address and telephone number, and

• The content of electronic forms you may submit via the website;

Use and disclosure of your Personal Information 

We respect your privacy and will not share your Personal Information with other individuals or organisations, except in accordance with this policy.

donkey wheel operates through its employees, contractors and committed volunteers in providing our services to you and carrying out your requests, and in the course of providing those services we may share your Personal Information with other like-minded organisations. 

We may also share your Personal Information with third party service providers including organisations that assist us by providing consulting, information technology, and electronic payment services.

In addition to providing our services to you and carrying out your requests, we will only use or disclose the Personal Information we collect about you:

• For the purposes for which it was collected or related purposes within reasonable expectations, including the identification of collaborative opportunities;

• Where you have consented to its use or disclosure;

• For IT and administrative support purposes;

• For purposes related to our research, planning, service development, security and risk management, and

• To the extent that we are required or authorised by law to do so.

We may use your Personal Information to provide you with information on Make it Better events that we believe are useful to you. You can contact us if you do not wish to receive such information at

How we handle email and “Contact us” messages 

We may preserve the content of any email or “Contact us” or other electronic message that we receive. Any Personal Information contained in those messages will only be used or disclosed in ways set out in this Website Privacy Statement. The message content may be monitored by our employees for purposes including troubleshooting, compliance auditing and maintenance, or where email abuse is suspected.

Clickstream data 

The Website’s web server automatically logs the following non-personal clickstream data for statistical and system administration purposes only:

• The domain name of visitors to our website;

• The IP addresses of visitors to our website;

• The URL of the website that referred you to our Website (if applicable) or the search engine which referred you to our Website (if applicable);

• Information on the date and time when our Website are accessed;

• Information on the browsers and operating systems used by visitors to our website, and

• Information on what pages are accessed.

To the extent that any clickstream data could make you identifiable, we will not attempt to identify you from clickstream data unless required by law, or to investigate suspected improper activity in relation to the website or to assist in law enforcement.


A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site’s computers and stored on your computer’s hard drive.

We use cookies to record current session information, but do not use permanent cookies.

We do not use these cookies to identify you as an individual unless required by law.

Links to external websites 

This Privacy Policy does not extend beyond this website. Any websites that this website links you through to are responsible for their own privacy practices, and we recommend that you read the privacy policy of those sites to familiarise yourself with their respective practices.


We have implemented appropriate measures to protect the security and integrity of your Personal Information. However, you should be aware that no data transmission over the Internet can be guaranteed as ‘completely secure’. So, while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us online and you should do so at your own risk. Once any Personal Information comes into our possession, we will take reasonable steps to protect that information from misuse, loss and from unauthorised access, modification or disclosure.

Access to information 

If you wish to request access to any Personal Information which we hold about you as a result of the information collection practices outlined in this Website Privacy Statement, please contact us using the “Contact details” set out below.

Contact details 

If you have any questions or feedback about privacy, wish to make a query about your Personal Information or complaint about the way in which we have handled your Personal Information, you may contact us as set out below:


Phone: +61 (3) 0468 466 673

Address: 673 Bourke Street, Melbourne VIC 3000